オークランド空港での給油障害

最新更新:2017年9月18日

ニュージーランドにて燃料供給企業のパイプラインに障害が発生し、一時的にオークランド空港を離発着する全ての航空機への燃料供給が制限され、運航に影響が生じております。

ニュージーランド航空は、今後数日間の影響および対応策を検討しており、以下内容をはじめとしたできうる措置を講じています。

日本発ニュージーランド行きなどの長距離路線は、オーストラリアや南太平洋諸島を経由、給油を行った後に目的地に向かいます。 ニュージーランド国内線、オーストラリア路線の一部をキャンセルします。 ウエリントン、クライストチャーチ発の航空機は燃料を満載し、オークランドでの給油軽減につとめます。

なお、ご利用予定便が欠航となった場合には、全額返金いたします。
宿泊費など、航空券以外に発生した費用につきましては、保険会社にお問い合わせください。

最新の情報は下記手段にてご確認いただけます。

発着案内

本日の発着案内はこちらからご確認ください。

SMS & Email

トラベルアラートの登録が未設定の場合、予約の管理から予約照会し、旅行に携帯される携帯電話番号またはEメールをご登録ください。フライトの変更があった際に最新情報をお伝えします。

モバイルアプリ

ニュージーランド航空モバイルアプリでも最新情報をご確認いただけます。

詳細は下記の英文をご覧ください。

Auckland Fuel Shortage

Auckland Fuel Shortage


The temporary shut-down of Refining New Zealand’s pipeline into Auckland is currently impacting all airlines operating into and out of Auckland Airport and limiting the volume of jet fuel able to be uplifted.

Air New Zealand is currently working through the implications for its operations over coming days and is putting a range of measures in place. These will include:

  • Cancelling some domestic and Tasman services to consolidate passenger loads
  • Ensuring domestic jet services uplift maximum fuel limits when operating out of Wellington or Christchurch to reduce fuel requirements ex Auckland.
  • Requiring some long-haul services to and from Asia and North America to undertake refueling stops at selected Pacific or Australian airports


To ensure you remain up to date in regards to your flight, please view the below options:

Arrivals & Departures Board

For an overview of today’s departures please see Arrivals & Departures.

SMS & Email

If you have entered your contact details in your booking and signed up to receive travel alerts you will receive an SMS or Email notification should your flight time change.

To confirm your details or sign up to receive alerts please head here.

Mobile APP

You can also use the Air NZ mobile app to view up-to-date details and be notified of any changes to your flight time.


Flight Cancellation List

Please see below for a list of flights currently affected by the fuel supply shortage.

If your flight is listed, and you have not received new flight details, please reach out to our contact centre at your earliest convenience. Contact numbers are provided below.

Friday 22 September

No cancellations due to fuel shortage today however please see Long Haul refueling list below

Thursday 21 September

  • NZ722 Melbourne to Auckland 
  • NZ28 Auckland to Houston
  • NZ29 Houston to Auckland

Long Haul Refueling Stop List

Below is a list of long haul flights that require refueling stops at selected Pacific or Australian airports.
Please be assured that should you have a connecting flight booked on the same ticket, you will be rebooked onto the next available service. 

 

Flight From To Date Departs Auckland Arrives Destination Operates Via
NZ87 AucklandHong Kong Thursday 21Sep 11:59pm 9:30am

Brisbane

NZ289 Auckland Shanghai Thursday 21Sep 11:00pm 9:20am

Brisbane 

NZ87 Auckland Hong Kong Friday 22Sep 11.59pm 9.30am

Brisbane


Insurance

Due to the uncontrollable nature of these disruptions, please refer to your travel insurance provider for any incidental costs. The emails and text messages we send you regarding your disrupted flights, can be used as supporting documents for any claim you make with your travel insurance provider.

Contact Us

Our contact centre is available 24/7 on the following numbers: